Refund policy

Right of cancellation

You have the right to cancel this contract within 30 days without giving any reason. The cancellation period is 30 days and begins on the day on which you or a third party named by you, who is not the carrier, received the goods. This applies to one or more goods that were delivered together as part of a single order, to the last goods if the order consists of several separately delivered goods, or to the last partial consignment or the last item if the order is made in several partial deliveries or items.

To exercise the right to cancel, you must inform us, Hotel Bergschlössl Gmbh (Lüsner Str. 24, IT-39040 Lüsen, Tel: +39 0472 413 933, E-Mail: info@bergschloessl.com) of your decision to cancel this contract by a clear statement, such as a letter sent by post or e-mail. The use of the sample cancellation form below is not mandatory. To meet the cancellation deadline, it is sufficient for you to send the notification before the deadline expires.

Consequences of cancellation

If you cancel this contract, we will refund all payments we have received from you, including delivery costs, unless you have chosen a more expensive delivery method than the standard delivery offered by us. The refund will be made immediately, but at the latest within 14 days from the day on which we receive notification of your cancellation. For the refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise. Under no circumstances will you be charged any fees for this refund.

We may withhold reimbursement until we have received the goods back or until you have supplied evidence of having sent back the goods, whichever is the earliest. You must return or hand over the goods to us immediately and in any case no later than 14 days from the day on which you inform us of the cancellation of this contract. The deadline is met if you dispatch the goods before the 14-day period has expired.

We shall bear the costs of returning the goods. You shall only be liable for any loss in value of the goods if this is due to handling of the goods that is not necessary for checking their condition, properties and functionality.

Reasons for exclusion and cancellation

The right of cancellation does not apply to contracts for the delivery of goods which are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer. There is also no right of cancellation for goods that can spoil quickly or whose expiry date would be quickly exceeded, for alcoholic beverages whose price was agreed upon conclusion of the contract, but which can be delivered at the earliest 30 days after conclusion of the contract and whose current value depends on market fluctuations over which the trader has no influence, and for newspapers, magazines or periodicals with the exception of subscription contracts.

The right of cancellation expires prematurely for contracts for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if the seal has been removed after delivery. This also applies to the delivery of goods that have been inseparably mixed with other goods after delivery due to their nature, as well as to the delivery of audio or video recordings or computer software in a sealed package if the seal has been removed after delivery.

Sample cancellation form

To Hotel Bergschlössl GmbH, Lüsner Str. 24, IT-39040 Lüsen, email: info@bergschloessl.com

I hereby cancel the contract concluded by me for the purchase of the following goods:

• [...]

Ordered on [order date] with the order number [order number].

Received on: [date]

My data:

• Full name
• Full address after order
• Date of cancellation
• Signature if cancellation by post